Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Specialist | UF Heart & Vascular (Jax)| Full-Time | Days at UF Health

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, Appointment Scheduling, Patient Registration, Insurance Verification, Payment Collection, Electronic Medical Records, Communication, Data Accuracy, Front Desk Operations

Industry

Hospitals and Health Care

Description

Overview The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans. Responsibilities Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries. Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management. Takes and accurately records patient payments for balances during check-in or check-out. Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients. Clearly and concisely communicates with physicians and staff regarding any patient related issues. Ensures patient information is accurate, up to date, and complete in the electronic medical record program. Assists in maintaining liaisons with other organizations and offices for the exchange of information. Qualifications Education / Training High School Diploma/Equivalent Experience Requirements 0 - 1 year Medical Practice Clerical experience Preferences: 1 year clerical experience in a health care setting

Responsibilities

The Customer Service Specialist is tasked with delivering exemplary patient service by greeting individuals, managing a high volume of phone calls, and overseeing daily front desk operations in a medical office setting. Key duties include scheduling appointments, collecting patient balances at check-in/check-out, and maintaining up-to-date knowledge of insurance plans.