Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business with strong core values. We are a certified B Corp and Living Wage business. We are committed to supporting our community through charitable contributions, helping our customers save money and supporting our environment through water and resource conservation. We are leaders in technical innovation with proprietary development of the WATER factor System technology providing cutting edge wireless utility monitoring which works with easy-to-use online software that customers can access their utility usage data. We are looking for someone who is like minded and wants to grow with our business and be part of our team long term.
We are seeking an experienced, highly motivated, independent and highly organized person to fill the role of full-time Customer Service Specialist to provide excellent service to our customers.
This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, multitasking, prioritization, policy and procedure compliance, data / information management and billing / finance are needed for success. Must be experienced working in a high volume fast paced billing environment.

ONLY THOSE CANDIDATES WITH CUSTOMER SERVICE EXPERIENCE IN A BILLING ENVIRONMENT WILL BE CONSIDERED

Full time (37.5 hours/week)
Working Hours: 8:30 am – 5:00 pm Monday to Friday
Compensation: $23.50/hr starting salary plus paid vacation and annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period.

You have:

• Post-Secondary education in Administration, Business, Accounting, or other discipline with equivalent experience
• 3+ years of relevant experience
• strong communication and customer service skills
• friendly, helpful and patient
• a professional customer service telephone manner
• conflict resolutions skills
• experience working in fast paced high volume environments
• strong computer (MS Office and Google) and database skills, specifically with spreadsheets
• ability to interpret and follow corporate policy and procedures
• experienced with Accounts Receivable (billing / finance)
• very high attention to detail with a focus on accuracy with large volumes of information
• strong ability to work with numbers
• strong problem-solving skills with the ability to investigate and resolve issues
• highly organized
• very strong time management and prioritization skills with many tasks and fluctuating workload levels
• demonstrated experience working independently and dependably
• work well independently as well as in a team
• self-motivated and takes ownership of work
• clean criminal record supported by Criminal Record Check

Responsibilities include:

• taking customer calls and emails - addressing account and billing related questions, providing information and resolving billing issues
• implement CCE Customer Complaints Policies & Procedures
• addressing high bill inquiries through assessment of utility usage and billing rates
• identifying billing errors and requesting bill correction from management
• maintain accurate database of client files including information regarding contact, payments and communication
• identifying and documenting account issues for resolution
• undertake collections calls and emails seeking resolution of payment
• consistently, communicate and enforce Arrears Management Policies with customers
• generate meter reading requests for technical staff
• work in accordance will all CCE company policies and procedures
• attend team meetings and regular touch-in calls
• general office duties as assigned

• taking customer calls and emails - addressing account and billing related questions, providing information and resolving billing issues
• implement CCE Customer Complaints Policies & Procedures
• addressing high bill inquiries through assessment of utility usage and billing rates
• identifying billing errors and requesting bill correction from management
• maintain accurate database of client files including information regarding contact, payments and communication
• identifying and documenting account issues for resolution
• undertake collections calls and emails seeking resolution of payment
• consistently, communicate and enforce Arrears Management Policies with customers
• generate meter reading requests for technical staff
• work in accordance will all CCE company policies and procedures
• attend team meetings and regular touch-in calls
• general office duties as assigne