Customer Service Specialist at Valce Talent Solutions

Guadalajara, jalisco, Mexico -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Collections, Verbal Communication, Written Communication, Interpersonal Skills, Attention to Detail, Team Collaboration, PC Proficiency, HIPAA Knowledge, Customer Service, Problem Solving, Research Skills, Time Management, Bilingual, Debt Collection, Healthcare Knowledge, Scheduling

Industry

IT Services and IT Consulting

Description

POSITION SUMMARY As a Customer Service Specialist, your focus is to communicate with inbound and outbound call traffic to collect on assigned client healthcare accounts. You will communicate directly with patients in a professional and helpful manner in an attempt to resolve or collect a debt, while complying with applicable HIPAA and other applicable regulations to ensure the company is compliant with the law. POSITION RESPONSIBILITIES • Medical Collections • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts • Gathering information, performing research and resolving customer inquiries • Communicate appropriate options for resolution in a timely manner • Inform customers/patients about services available, and assess their needs • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required EDUCATION AND EXPERIENCE • High school diploma or college degree from an accredited college or university • Fluent in Spanish • Two to five years industry experience in medical revenue cycle management is required. • Medical experience, either practical or classroom knowledge needed. • Proven understanding of the medical revenue cycle. • Demonstrated excellent verbal, written and interpersonal communication skills. • Demonstrated knowledge of HIPAA rules and regulations. • Attention to detail • Good attendance record • Proven ability to work collaboratively in a team environment • Demonstrated ability to perform work in alignment with company mission and values • Proven PC proficiency in MS Office Suite Applications WORK ENVIRONMENT / PHYSICAL REQUIREMENTS • Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone • Occasional lifting may be required up to 25 lbs. • Must be able to be on the phone for extended periods of time • Must be able to sit for extended periods of time with frequent bending and stooping ADDITIONAL NOTES • This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

Responsibilities

The Customer Service Specialist will communicate with patients to resolve or collect debts on healthcare accounts. This role involves responding to inquiries, gathering information, and ensuring compliance with regulations.