Customer Service Specialist at Veralto Global

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Management, Customer Support, ERP Systems, CRM Systems, Microsoft Excel, Microsoft Outlook, Quoting, Order Validation, Logistics Coordination, Cross-functional Collaboration, Attention To Detail, Documentation Management

Industry

Environmental Services

Description

Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Thriving in a supportive team environment that inspires you to strive for excellence. Joining a company with a proven track record of success and an exciting future. At Trojan Technologies, you have the power to make it possible. Trojan Technologies, a Veralto company, plays a vital role in making the various stages of the water treatment process more effective and efficient. Our products and services have applications across municipal wastewater, drinking water, environmental contaminant treatment, and residential water treatment, along with ultra-purification of water used in food and beverage manufacturing, pharmaceutical processing and semiconductor applications. When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday impact on the world’s vital water resources, and where you’ll have the power to deepen your skillset, own your ambition, and fuel your career growth. Take a moment to watch our video: The Power to Make Things Possible (https://vimeo.com/burnsmarketing/review/823050239/c5d19b300c) We offer: Competitive compensation Flexible working hours Professional onboarding and training option A welcoming, team-oriented culture where you’ll receive ongoing support and guidance Career coaching, growth, development and advancement opportunities Health benefits RPP Reporting to the Customer Service Manager-Industrial and Municipal, the Customer Service Specialist is responsible for delivering proactive, customer-focused support while ensuring the accurate and timely processing of replacement and spare parts orders, supporting quoting activities, coordinating urgent field service needs, and resolving customer inquiries. This role plays a critical part in driving customer satisfaction and operational efficiency through close collaboration with cross-functional teams. This position is part of the NA Service and Customer Care team located in London, Ontario and will be on-site. In this role, a typical day will look like: Accurately process replacement, warranty, and spare parts orders in ERP systems while ensuring complete and compliant order entry Monitor and drive on-time delivery by proactively tracking orders and partnering with planning and logistics to resolve delays Support Sales and Account Managers with quoting and order validation, ensuring alignment on pricing and delivery expectations Coordinate urgent and expedited orders to support critical field service site needs Deliver high-quality customer support by managing inquiries related to order status, tracking, and documentation Resolve order and shipment issues through cross-functional collaboration while maintaining strong order quality The essential requirements of the job include: Post-secondary education or equivalent experience in a related field 3–5 years of experience in customer service, order management, or similar operations role Experience working with ERP and/or CRM systems (e.g., INFOR LN, SAP, Salesforce) Strong Microsoft Office skills, particularly Excel and Outlook Ability to manage high-volume work across multiple systems with strong attention to detail Trojan Technologies is proud to be part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way. Health & Safety Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are expected to contribute to a safe workplace by following established policies, identifying risks, and supporting continuous improvement. Supervisors also have specific duties under the Occupational Health and Safety Act, and additional training will be provided as required. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. Unsolicited Assistance We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.

Responsibilities

The Customer Service Specialist is responsible for processing replacement and spare parts orders and supporting quoting activities. The role involves coordinating urgent field service needs and resolving customer inquiries to drive operational efficiency.