JOB SUMMARY

As a Network Technical - Operative, you will assist in the delivery and the provision of technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra.

WHO WE ARE

We’re an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We’re all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

FOCUS OF THE ROLE

Telstra is seeking a passionate Customer Service Specialist to be the first point of contact for our Defence customers, supporting cutting-edge Video Teleconferencing (VTC) technology to deliver exceptional customer service and solving technical challenges.
This is a permanent full-time role. The successful candidate can be based in Canberra / Sydney / Melbourne / Brisbane / Adelaide

WHY THIS ROLE MATTERS

You’ll be the voice and face of Telstra’s VTC support, resolving incidents, service requests, and change tickets with precision and care. Your work ensures Defence teams stay connected and operational, making a real impact every day.

WHAT YOU’LL DO

• Be the go-to expert for VTC hardware/software setup, troubleshooting, and maintenance.
• Own the end-to-end customer experience—from logging requests to resolution.
• Collaborate across Telstra teams and third-party suppliers to meet service levels.
• Keep customers informed with clear, timely updates.
• Champion Telstra’s values and safety standards in every interaction.