WHO WE ARE:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

REQUIRED SKILLS:

To excel in this role, you will need the following skills:

• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational, relationship-building and interpersonal communication skills

WHAT YOU WILL DO:

We have an exciting opportunity for a Customer Service Specialist to join our team in the UK. In this role, you will be responsible for providing exceptional customer service to employees and their families, assisting them in locating valuable resources and referrals within their community. Our Specialists work in a fast-paced environment and are expected to uphold WPO’s core values while maintaining high-quality customer service. Telephone skills are vital in this role, as they contribute to our growth and success. We are looking for candidates who are organized, professional, and motivated self-starters.

RESPONSIBILITIES:

As a Customer Service Specialist, your main responsibilities will include:

• Assessing the needs of employees through targeted questioning
• Gathering personal information and details about the individual requiring care
• Providing clear explanations of the issues and needs
• Obtaining desired geographic locations for referral searches and any personalized criteria
• Delivering high quality customer service through written and verbal interactions with our clients and providers
• Conducting research using our internal database, websites, and local organizations to find referrals that meet the client’s needs
• Performing quality assurance callbacks to our clients
• Ensuring high-quality work in all aspects of the position, including accurate data entries with proper spelling and grammar
• Any additional tasks pertinent to the position, as deemed appropriate by management.

To excel in this role, you will need the following skills:

• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
• Proficient in conflict resolution skills
• Ability to organize and prioritize effectively
• Outstanding organizational, relationship-building and interpersonal communication skill