LOCATION

Ballarat, Australia
Job Title:
Customer Service Specialists
Job Description

Key Role Details:

• Start date 30th June 2025
• $27.17 per hour + super +penalty rates and quarterly performance incentive scheme
• Permanent, full-time onsite opportunities
• Monday to Friday 8am – 8pm
• Saturday 9am to 5pm
• 3 weeks full time paid trainin

Key Responsibilities:

• First point of contact for customer service and account management
• Ability to understand individual customer needs and deliver a personalised experience
• Support customers through multiple channels. Voice line, web messaging, smart phone apps, social media enquiries and email
• Hold the higher level of emotional intelligence and resilience to guide customers through the eligibility criteria for early release of super