Customer Service Sr. Manager at NextStar Energy

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Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, Problem Solving, Data Analytics, Project Management, Quality Management, Communication, Collaboration, Organizational Skills, Continuous Improvement, Process Audits, Automotive Manufacturing, Leadership, Ethical Standards, Influencing Others, Professionalism, Team Management

Industry

Manufacturing

Description

NextStar Energy (NSE) is an innovative joint venture company between LG and Stellantis. It is Canada's first large-scale lithium-ion battery production plant. The manufacturing facility has an annual targeted production capacity in excess of 49 gigawatt hours and will create an estimated 2,500 new jobs in Windsor and the surrounding areas. At NextStar Energy, you’re joining a team where innovation, collaboration, and personal growth are at the heart of everything we do. We offer competitive compensation, comprehensive benefits, and a focus on your well-being. We provide customized training programs and select global learning opportunities to support your professional development and career growth. Your contributions are valued, and we are creating a company-wide rewards program to recognize them. Our leaders foster a supportive, trusting environment where your voice is heard. We believe that, together, we can achieve more. The Customer Service Sr. Manager is responsible for overseeing all customer service KPIs, goals, and daily activities while managing NSE supplier scorecards. This role plays a key part in supporting Quality Department objectives across safety, quality, and cost, ensuring customer satisfaction for STLA, LG Engineering, SQ, warehouses, plants/sites, and field services. This person will be responsible to: * Manage all CS KPIs & Goals, NSE Supplier Scorecards, and daily activities * Support all Quality Department KPI’s and Goals, including Safety, Quality and Cost * Achieve quality objectives through Preventive & Proactive approaches * Maintain high levels of Customer satisfaction for STLA & LG Engineering, SQ, Warehouses, Plants/sites, and Field services * Support all customer concerns including but not limited to: * Proactive data mining and process audits * Lead defect RCA using advanced problem-solving tools & 8D processes * Conduct Process & Product audits * Drive problem solving and continuous improvement projects from data analytics including plant quality performance monitoring and customer non-conformances to ensure robust corrective actions/ counter measures * Leverage lessons learned and read across best practice applications * Never be satisfied with current performance and improve existing / create new processes * Ad hoc reports and tasks as required Minimum Requirements: * Bachelor’s Degree in Engineering; Electrical or Chemical. Preference is given to those with a Masters Degree * Ability to travel and work in USA often, and internationally occasionally * Must maintain a valid passport and able to obtain a valid work visa * Must have reliable transportation to the US, note that travel costs are paid * First-hand experience with Customer Service processes * 5 years Automotive manufacturing environment experience * Advanced problem-solving credentials: Green / Black Belt * Experience Quality Management systems including 8D processes * Highly organized and able to prioritize work for the CS Team / Others * High expertise dealing with ambiguity, complexity and fast-paced environments * Experience with managing labs is preferred * Project management experience * Global experience is a preferred Skills: * Must always maintain a professional composure and approach * Dedicated and ethical approach to NSE & STLA/LG standards * Ability to solve problem and adhere to business-critical deadlines * Ability to develop collaborate relationships acting as a well-respected, trusted partner with whom others want to work with * Ability to influence others without direct authority * Excellent communication skills; verbal, written, and presentation * Including clear & concise updates for Executive levels * Proven track record of completing tasks with minimum supervision * Work with and lead diverse teams * Excellent data analytic skills * Interpret documents such as contract documents, safety rules, operating and maintenance instructions, and procedure manuals Thank you for your interest in our company and the opportunity to join our team. We look forward to receiving your application and getting to know you better! NextStar Energy (NSE) is proud to be an equal opportunity employer. It is NSE’s philosophy and policy that any unlawful discrimination against any team member or applicant based on citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, record of offences or other protected classification will not be allowed or tolerated.

Responsibilities

The Customer Service Sr. Manager oversees all customer service KPIs and daily activities while managing supplier scorecards. This role supports quality objectives across safety, quality, and cost to ensure customer satisfaction.