JOB DESCRIPTION

Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Want more information on Agilent? Check out www.agilent.com!
To strengthen our team in the Cork office, we are looking for a Customer Service Success Coordinator to coordinate on-site service assignments (repairs, maintenance and installations) for our Agilent Biomolecular Field Service Engineers (FSE) and Authorised Service Partners (ASP) across the UK and Ireland.

QUALIFICATIONS

We are looking for an individual with the following background:

• Sound relevant professional experience in the service sector, preferably with an international technology group
• Good written and spoken English skills
• Experienced handling of MS Office applications
• SAP/CRM knowledge is an advantage
• Customer-orientated demeanour
• High ability to work in a team

On a personal level, you thrive in a fast-paced, multitasking environment, staying calm and focused when priorities shift. You’re a logical problem-solver with a creative, detail-oriented mindset and a strong drive for results.
You communicate clearly and effectively — whether speaking, writing, or listening. You take a proactive approach, working well both independently and as part of a team.

WE OFFER:

• A permanent, challenging full-time (hybrid) position is available to start as soon as possible. An open, colourful and motivated team is looking forward to welcoming a new team member.
• You can expect a wide range of opportunities for individual training, an open working environment with the network of an international company, as well as an extensive leisure programme and excellent benefits and remuneration packages.
• Agilent offers core benefits to all employees worldwide - but in addition, Agilent offers the Agilent Profit Bonus, life insurance, pension plan, healthcare, employee assistance programme, etc.

• Efficient scheduling of our service engineers’ on-site visits for repairs and maintenance/qualifications and installations of Agilent and non-Agilent systems
• Optimising the productivity of our Agilent service engineers while ensuring customer satisfaction
• Prioritisation of service calls with particular attention to contractual response times, management of critical issues and customer needs
• Customer management and ongoing customer communication to communicate service status at all times
• Active collaboration with the service manager, sales and sales management to ensure efficient scheduling