Customer Service Superintendent at Rausch Companies

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Construction, Maintenance, Repair Coordination, Property Inspections, Vendor Management, Hands-On Repairs, Service Orientation, Time Management, Trend Analysis, Team Collaboration, Database Use, MS Office Proficiency, Physical Fitness

Industry

Real Estate

Description

Description Are you a hands-on problem solver who enjoys working with people, coordinating repairs, and making sure homes are at their best? As a Customer Service Superintendent, you’ll be the go-to person for ensuring our tenants receive excellent service. You’ll manage warranty and repair activities, oversee inspections, and play a key role in the tenant turn process—all while delivering what we call “Service of the Second Mile.” You’ll work closely with our Customer Service Manager, Property Managers, and trusted trade partners to keep our properties in top shape for our tenants. Duties & Responsibilities Oversee and complete repair and warranty work orders on schedule. Collaborate with Property Managers to provide responsive service and resolve tenant concerns. Coordinate with vendors and trade partners to ensure quality and timely repairs. Perform hands-on repairs that don’t require a licensed professional. Assist in managing the Move-In, Move-Out, and Tenant Turn processes. Conduct property inspections (both occupied and vacant units) to ensure they meet high standards. Participate in Homeowner Orientations for new acquisitions. Track repair cycles, analyze trends, and recommend cost-saving improvements. Keep your knowledge of construction, service, and market trends current. Requirements At least 2 years in construction, maintenance, or a related field. Comfortable working alongside managers and leading trade partners. Proficient in MS Office and basic database/software use. Strong problem-solving and communication skills with a service-first mindset. Able to work under pressure and meet deadlines. Ability to lift, push, and pull items of varying weights. Comfortable with standing, sitting, bending, kneeling, and stooping for extended periods. Physical Demands Lifting up to 20 pounds occasionally and frequently moving small objects Frequently sitting for long periods of time Walking or standing occasionally This position works mostly indoors going outdoors may be frequently required Must have manual use of hands and vision to use computer constantly Employee Benefits Medical Insurance – PPO and HDHP Options HSA – with eligible HDHP Dental and Vision Insurance 401(k) – includes company match of up to 5% Generous Paid Time Off (PTO) Paid Maternity and Paternity Leave Adoption Assistance and Leave Tuition Assistance And More!

Responsibilities

The Customer Service Superintendent oversees repair and warranty work orders, collaborates with Property Managers to resolve tenant concerns, and conducts property inspections. They also assist in managing tenant move processes and ensure high service standards.