REQUIREMENTS:

• Min Diploma in Supply Chain, Logistics or equivalent study
• At least 5 years of relevant customer service experience in Airfreight
• Comfortable with working 5.5 days
  We regret that only shortlisted candidate will be notified.
  Email: jobs@recruitpedia.sg
  Recruitpedia Pte. Ltd.
  EA License No. 19C9682
  EA Reg. No. R22108850 (Chan Mun Mun

• Apply in-depth knowledge of cargo handling per IATA regulations.
• Respond to customer enquiries and complaints, offering effective solutions.
• Ensure compliance with customer SOPs and shipping documentation accuracy.
• Coordinate with overseas agents on requirements and rates.
• Support export operations to ensure smooth documentation and invoicing.
• Handle special cargo (oversized, sensitive, high-value) and ad hoc projects.
• Collaborate cross-functionally to maintain service quality and efficiency.Guide and train team members; act as the main escalation point.