RELATIONSHIP DEVELOPMENT AND SERVICE

• Be the face of BayCoast Bank, presenting a professional, friendly and helpful appearance with every interaction and ensuring that the teller staff consistently provides high quality customer service.
• Effectively engages with customer inquiries in a courteous and efficient manner according to the Bank’s problem resolutions procedures.
• Accurately processes various customer transactions.
• Leverages problem-solving by speaking clearly and persuasively in positive and negative situations. Listens and obtains clarification.
• Models and promotes Customer Centric service standards to the teller staff.
• Initiates contact with customers to ensure satisfaction.
• Enthusiastically participates in and supports Bank-sponsored marketing initiatives, sales meetings, training programs and campaigns/contests.
• Promotes a desire to help or serve both internal and external customers, to understand and meet their needs.
• Assists as an active member of the office customer service team with opening deposit accounts, taking loan applications, problem solving and providing Solutions to customers, as needed.
• Embraces the Bank’s commitment to Solutions by seeking and recognizing opportunities to refer our customers and new business to different areas of the Bank, BayCoast Insurance, BayCoast Financial Services, Plimoth Investment Advisors, and Baycoast Mortgage
• Uses Salesforce to track identified tasks, leads, and opportunities. Strongly encouraged to utilize and track referrals through Solutions to ensure proper credit and recognition.
• Strives to meet and exceed branch initiatives and goals.
• Seeks and promotes opportunities to provide Merchant Services and Elan credit card products to customers.
• Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).