Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

Working within a collaborative, supportive and driven team environment, you’ll manage and coordinate the daily workflow and priorities of the Customer Service team. You will also:

• navigate and resolve complex customer enquiries and escalations effectively, efficiently and safely
• foster a positive work culture by supervising and motivating the Customer Service team, providing clear objectives, guidance, and feedback to ensure smooth operations
• collaborate with other teams including Sales, Logistics, and Operations, to seamlessly meet customer demands in line with business resources and objectives
• proactively create sales opportunities, prepare and follow up customer quotes, and support the efforts of our Sales teams and branches across Australia
• provide internal support and regular feedback to our Sales teams with customer and competitor information
• accurately work to prevent customer and order escalations whilst proactively seeking ways to enhance the customer experienc

Working within a collaborative, supportive and driven team environment, you’ll manage and coordinate the daily workflow and priorities of the Customer Service team. You will also:

• navigate and resolve complex customer enquiries and escalations effectively, efficiently and safely
• foster a positive work culture by supervising and motivating the Customer Service team, providing clear objectives, guidance, and feedback to ensure smooth operations
• collaborate with other teams including Sales, Logistics, and Operations, to seamlessly meet customer demands in line with business resources and objectives
• proactively create sales opportunities, prepare and follow up customer quotes, and support the efforts of our Sales teams and branches across Australia
• provide internal support and regular feedback to our Sales teams with customer and competitor information
• accurately work to prevent customer and order escalations whilst proactively seeking ways to enhance the customer experience