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Customer Service Supervisor at Brushy Creek Municipal Utility District
Round Rock, TX 78681, USA -
Full Time

Start Date

Immediate

Expiry Date

06 Dec, 25

Salary

29.0

Posted On

07 Sep, 25

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Conflict Resolution, Project Management Skills, Communication Skills, Communications, Office Administration, Microsoft Office

Industry

Outsourcing/Offshoring

Description

How To Apply:

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Responsibilities
  • Oversees daily operations of the customer service team, ensuring high-quality service delivery.
  • Recruits, trains, and supervises staff while fostering a positive, customer-focused culture.
  • Handles escalated customer inquiries and complaints with professionalism.
  • Ensures accuracy and compliance in utility billing, payments, memberships, reservations, and permits.
  • Monitors and analyzes customer service metrics, preparing reports and recommending improvements.
  • Maintains and updates policies, procedures, and SOPs for efficiency and consistency.
  • Manages customer service systems/software and coordinates with IT as needed.
  • Represents the District at meetings, events, and community engagements.