JOB OVERVIEW

The Customer Service Supervisor is a part of the store leadership team responsible for driving profitable sales through consistent execution every day with every customer. We lead using the organizations “Our Burlington” philosophy which includes an understanding of our off price model, an unwavering commitment to the company core values, a focus on ensuring everyone matters and that we win together, and caring for our associates and the communities we serve. These tenants are not just words on paper; we expect all associates to consistently bring them to life in their interaction with fellow associates and customers. Associates in this position will be a bench for our Assistant Store Manager position.

SKILLS:

• Ability to supervise front end operations efficiently and effectively.
• Ability to communicate effectively with supervisors, associates and customers. 
• Ability to motivate and energize a team to achieve goals through active coaching.
• Ability to plan, organize and adjust priorities and manage time wisely in a fast-paced environment.
• Ability to resolve issues and coach in the moment.
• Ability to engage with customers in a positive manner including strong conflict resolution skills.
• Strong interpersonal, communication, organization and follow-through skills.

REQUIREMENTS:

• 6+ months of Supervisory experience preferred but not required, within an Off-price, Big Box or a Specialty environment.
• Availability to meet minimum scheduling requirements as set forth by the company including working nights, weekends and holidays
• Ability to actively engage for extended periods, move/handle/lift merchandise & performs all functions in job description
  Job Type: Full-time
  Pay: $25,480.00 - $45,500.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Drive improvement of FAST process, Friendliness, Speed of Checkout and customer feedback surveys taken by maintaining a customer first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Role model exemplary customer service behaviors while coaching and supervising the cashier associates to ensure that the front end standards and execution strategies are met consistently.
• As part of the leadership rotation, supervise all functions of the store while in the role of Manager on Duty. This includes leading cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.
• Participate in weekly Workload Planning Meetings and morning rallies.  Maintain operations and organization of front end area; troubleshoot any issues which may occur with registers and transactions.
• Ensure validity of customer returns, exchanges, layaways, check authorizations, and voids.
• Coordinate meal and break periods and monitor schedule adherence.
• Assist in the interview, selection, orientation and training of associates.
• Perform other tasks as assigned from time to time.