Customer Service Supervisor-Call Center at BYD Europe

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Conflict Resolution, Communication, KPI Analysis, Coaching, Talent Development, CRM Platforms, Call Center Operations, Team Management, Incident Response, Policy Compliance, Recruitment, Service Delivery, Customer Satisfaction, Feedback Management

Industry

Motor Vehicle Manufacturing

Description

Customer Service Supervisor BYD Call center is a group of people handling the requests from the end customer from the channel included but not limited to calls, emails, texts, dealers, social media, live-chat. According to the business process of efficient, high-quality acceptance of customer feedback through voice and online channels, and maintain positive communication with customers, improve customer satisfaction, to ensure that the objectives of the full achievement of the work of the effective information collected in a timely manner feedback. Job Description The Customer Service Supervisor will lead and support our growing Customer Care team in BYD HQ, in Hungary. In this role, you will be responsible for supervising daily operations, coaching agents, and ensuring the delivery of high-quality, customer‑centric service. You will guide frontline staff, ensure compliance with internal policies, and drive the team toward meeting and exceeding KPIs. Key Responsibilities 1. Create the overall operational plan for the customer service center. 2. Allocate tasks, manage recruitment, and monitor KPI performance. 3. Lead the response to urgent incidents or escalations. 4. Liaise with other departments to guarantee efficient, high‑quality service delivery. 5. Support team well‑being through coaching, counseling, and talent development. Requirements • Bachelor’s degree preferred. • 3+ years in customer service with 1–2 years in a supervisory role. • Proven ability to analyze KPIs and drive performance. • Native‑level English; additional European languages are an advantage. • Strong leadership, conflict‑resolution, and communication skills. • Familiarity with CRM/call‑center platforms and MS Office. If you align with our mission and have the skills we need, apply to be our Customer Service Supervisor today. Join us in our journey towards a sustainable future! Location: Hungary Type of Employment: Full-time

Responsibilities

The Customer Service Supervisor will lead and support the Customer Care team, supervising daily operations and coaching agents. They will ensure high-quality, customer-centric service and drive the team to meet and exceed KPIs.