JOB SUMMARY

We are seeking a dedicated and experienced Customer Service Supervisor to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for providing exceptional customer service. This role involves supervising daily operations, ensuring team performance, and enhancing customer satisfaction.

REQUIREMENTS

• Proven experience in a customer service role with supervisory or leadership responsibilities.
• Strong communication skills
• Ability to analyze data and metrics to inform decision-making processes.
• Demonstrated ability to negotiate effectively while maintaining positive relationships with customers.
• Strong interpersonal skills with a focus on teamwork and collaboration.
• A commitment to delivering exceptional customer experiences.
  If you are passionate about leading a team dedicated to outstanding customer service, we encourage you to apply for this exciting opportunity.
  Job Type: Full-time
  Pay: $20.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• Profit sharing

Work Location: In perso

• Supervise and mentor the customer service team to ensure high-quality service delivery.
• Authorize returns and exchanges of merchandise
• Communicate effectively with team members and customers, fostering a positive environment that encourages collaboration and engagement.
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Monitor team performance, providing constructive feedback and conducting performance evaluations.
• Establish work schedules
• Sell merchandise