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Customer Service Supervisor at Fairway Lawns, LLC
Little Rock, Arkansas, United States -
Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Leadership, Customer Service, Performance Management, Coaching, Call Center Operations, KPI Analysis, Conflict Resolution, Staff Scheduling, Communication Skills, Reporting, Training, Recruiting, Administrative Tasks, Payroll Management, Process Improvement

Industry

Consumer Services

Description
Description Job Summary: A customer service supervisor will lead and support a team of customer service representatives in delivering exceptional service. In this role, you will oversee daily operations, coach and develop team members, manage performance metrics, and ensure high-quality interactions with customers. The ideal candidate is a strong leader with a customer-first mindset, excellent communication skills, and the ability to thrive in a fast-paced call center environment. Key Responsibilities: Supervise, mentor, and lead a team of call center representatives to achieve performance targets and service level agreements (SLAs). Monitor and evaluate daily call volume, quality, and team productivity using key performance indicators (KPIs). Provide regular coaching, feedback, and training to improve individual and team performance. Handle complex or escalated customer issues professionally and promptly. Develop and implement strategies to improve customer satisfaction and operational efficiency. Schedule and coordinate shift coverage to ensure adequate staffing levels. Collaborate with other departments to resolve customer issues and streamline processes. Prepare and present performance reports and recommend improvement plans to senior leadership. Ensure team compliance with company policies, procedures, and industry regulations. Collaborate with branch leadership to ensure alignment and process improvements. Partner with front line to identify call trends. Peer to peer collaboration. Administrative tasks Payroll Attendance Scheduling HR partnership Recruiting/Interviewing Call log management Fosters an environment that includes accountability, teamwork, and continuous learning.
Responsibilities
The supervisor will lead and mentor a team of customer service representatives to ensure high-quality interactions and meet performance targets. They are responsible for managing daily operations, including scheduling, performance reporting, and resolving escalated customer issues.