ABOUT THE COMPANY:

GreenWaste® has been an industry leader in recycling and waste diversion for more than 40 years and is on a growth trajectory after private equity investment in 2021. Our business was founded on principles of environmental sustainability, and innovation is a cornerstone of our ongoing operations and growth strategy. GreenWaste specializes in all aspects of material collection, processing, and sales, tailoring our service offerings to the unique needs of our customers and communities, and helping to shape the evolution of the solid waste and recycling industry. We work directly with 20+ municipalities and 50+ jurisdictions, operate highly regulated facilities in 10+ locations, and have 1,000+ employees.
We are seeking an experienced, successful, and engaged Customer Service Supervisor to join our team. This position is expected to work out of our office at 2765 Lafayette St. in Santa Clara. Limited job-related travel may be required.
Position Summary:
The Customer Service Supervisor may provide support to one or more facilities. This role is primarily responsible for providing service information and proactively resolving issues our customers might face with accuracy and efficiency.

QUALIFICATIONS:

• 2+ years of supervisory experience in customer service and/or dispatch environment
• 3+ years of experience in a high-volume call center or dispatch role.
• Proven track record of meeting performance goals and driving team success.
• Strong analytical skills with the ability to interpret data and create actionable plans.
• Experience with Tower system preferred.
• Bilingual in English and Spanish preferred.

LANGUAGE SKILL:

• Proficiency in English and/or Spanish.