Group NB, a leading recruitment agency in the transportation, logistics, and supply chain industries, has operated across Canada since 2007. We are hiring a reliable and experienced Customer Service Supervisor to join our team.
Pay: 15$
Schedule: 9am - 5:00pm Monday to Friday

REQUIREMENTS

• 1–2 years in a supervisory or team lead role
• Experience in warehouse, logistics, or distribution environments is a strong plus
• Excellent verbal and written communication
• Solid problem-solving and conflict-resolution abilities
• High attention to detail and accuracy
• Proficiency in WMS (Warehouse Management Systems) or ERP systems
• Familiarity with CRM tools (e.g., Salesforce, Zendesk, Freshdesk)
• Comfortable using Microsoft Office (Excel, Outlook, Word)
  Join our dynamic team where you can make an impact by leading exceptional service initiatives that drive customer loyalty!
  Job Types: Full-time, Temporary
  Pay: Up to $15.00 per year

Experience:

• Warehouse: 2 years (Required)
• Data entry: 2 years (Required)
• Supervising: 2 years (Required)

Work Location: In perso

• Oversee customer order processing and ensure timely fulfillment.
• Coordinate with warehouse operations for picking, packing, and shipping.
• Resolve order discrepancies, delays, or missing shipments.
• Lead and manage the customer service team within the warehouse.
• Set work schedules, assign daily tasks, and ensure proper coverage.
• Train, coach, and evaluate customer service staff performance.
• Ensure accurate, professional, and timely responses to client concerns.
• Monitor customer satisfaction and proactively address recurring issues.
• Liaise with warehouse operations, logistics, transportation, and sales teams.
• Ensure alignment between customer service expectations and warehouse capabilities.