Customer Service Supervisor at Happy Mammoth

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Team Development, KPI Monitoring, CSAT Improvement, Response Time Management, Resolution Rate Improvement, Retention Management, Resell Performance, Escalation Management, CRM Management, Workflow Optimization, Knowledge Base Management, SOP Creation, Shopify Supervision, Social Media Moderation

Industry

Wellness and Fitness Services

Description

Happy Mammoth is a fast-growing natural supplements business selling across Australia, EU and the United States. We specialize in formulating, producing and marketing gut, digestive and microbiome and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again. We are looking for an experienced Customer Service Supervisor to lead and scale our remote support team across Australia, Europe, and the USA. This is a fully remote position. What We Offer Competitive salary PTO Work from anywhere A driven, collaborative, and passionate global team The opportunity to build and optimize a high-performing support function Key Responsibilities Lead, coach, and develop a remote team of Customer Service Agents Monitor and improve KPIs (CSAT, response times, resolution rates, retention, resell performance) Manage escalations and ensure consistently high-quality customer interactions (phone, chat, email, social) Oversee daily operations within our CRM (e.g., Zowie or similar platforms) Optimize workflows, automation, knowledge bases, templates, and SOPs Supervise order management in Shopify and fulfillment systems Oversee social media moderation and community engagement Collaborate cross-functionally to improve customer experience and operational efficiency What We’re Looking For Proven experience leading or mentoring a customer support team Experience managing remote teams across time zones Strong hands-on experience with CRMs such as Zowie or similar customer support platforms, including workflow management and reporting Solid knowledge of Shopify and eCommerce operations KPI-driven, detail-oriented, and systems-focused Confident communicator in written and spoken English Proactive leader who thrives in a fast-paced, scaling environment Interest in natural health is a plus If you’re passionate about leadership, operational excellence, and delivering exceptional customer experiences at scale, we’d love to hear from you. Please submit your CV in English. Applications submitted in other languages will not be considered.

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Responsibilities

The supervisor will lead, coach, and develop a remote customer service team across multiple regions while monitoring and improving key performance indicators like CSAT and response times. Responsibilities also include managing daily operations within the CRM, optimizing workflows, overseeing order management in Shopify, and handling social media moderation.