Key responsibilities include:

• Coordinating daily customer service activities and team priorities
• Supporting customer enquiries and order processing as required
• Managing escalated customer issues through to resolution
• Monitoring orders, deliveries and backorders
• Providing day-to-day leadership and support to the customer service team
• Working closely with warehouse and operations teams to drive service outcomes
• Maintaining accurate information within the ERP system and identifying process improvements

What you'll need to succeed

To be successful in this role, you will bring:

• Previous experience leading or coordinating a customer service, internal sales or order processing team
• Strong B2B customer service experience within industrial, manufacturing, wholesale or distribution environments
• A hands-on leadership style and willingness to lead from the front
• Experience managing customer escalations and delivery challenges
• Strong organisational, communication and problem-solving skills
• ERP or order management system experience
• The ability to prioritise competing demands in a fast-paced environment