Customer Service Supervisor - In Office or Hybrid at Auxiant

Madison, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Medical Terminology, Communication, Microsoft Word, Microsoft Excel, Data Entry, Plan Design, Auditing, Problem Solving, Team Coordination, Employee Performance, Staff Management, Project Management, Agility, Respect

Industry

Insurance

Description

Description https://www.auxiant.com/ Auxiant’s Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as an Customer Service Supervisor. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: Supervise a team of customer service members to maintain the service and productivity levels of standards. Essential Functions: Supervise Customer Service staff Hire necessary staff force, prepare annual reviews, coordinate vacation schedules, evaluate and discipline staff Monitoring call hold time, production, and data entry Assist staff members with questions regarding interpretation of plan design and language, client, participant and provider questions Assist in random audits of staff calls Assist Team Lead with complicated issues Assist in the phone line queue as needed Handle projects that relate to the team Coordinate projects including setting up the phone queue systems and upcoming projects as needed Prepare, coordinate and revise procedures as needed Role model for employees Recognize and reward employee performance/results Nonessential Functions: Other duties as assigned or appropriate Education/Qualifications: Medical Terminology Previous experience in customer service call center Previous experience in leadership roles Proficient use of Microsoft Word, Excel, and Internet Excellent written/verbal communication skills College education and 2-4 years related experience; or equivalent combination of education and experience. Full benefits including: Medical, Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Responsibilities

Supervise a team of customer service members to maintain service and productivity standards. Assist staff with questions and handle complicated issues as needed.