Job Title: Customer Service Supervisor
Job Type: Full-time
Department: Customer experience Department
Reports To: Customer Service Manager or Operations Director
About the Role
We are seeking a proactive and experienced Customer Service Supervisor to lead our frontline support team in delivering exceptional service and streamlined order fulfillment through ERP systems. This role plays a pivotal part in shaping customer satisfaction while continuously seeking opportunities to innovate service delivery and optimize fulfillment operations.
-You will oversee daily customer service activities, mentor and coach representatives, and act as a key liaison between departments to ensure ERP-based order processing runs smoothly. If you’re passionate about process improvement, team leadership, and technology-driven solutions, we’d love to hear from you.
Key Responsibilities
Supervise, train, and motivate a team of customer service representatives to achieve high levels of service quality and efficiency.
-Oversee and manage end-to-end ERP order fulfillment processes, ensuring timely and accurate order entry, tracking, and delivery.
-Identify service delivery bottlenecks and implement innovative improvements to elevate customer satisfaction and reduce operational inefficiencies.
-Act as the primary point of escalation for complex customer inquiries and issues, ensuring resolution within company standards.
-Monitor team KPIs and customer feedback to analyze performance trends and recommend improvement strategies.
-Collaborate with operations, logistics, sales, and IT teams to maintain seamless workflow across departments.
-Maintain and improve documentation for customer service procedures, workflows, and ERP order management best practices.
-Champion a customer-first culture by fostering engagement, ownership, and accountability within the team.
Qualifications
-2+ years in a customer service supervisory or team lead role.
-Strong working knowledge of ERP systems (e.g., SAP,) and their role in order fulfillment.
-Proven experience in implementing or supporting service process innovations or continuous improvement initiatives.
-Exceptional leadership, communication, and interpersonal skills.
-Ability to thrive in a fast-paced, cross-functional environment.
-Analytical mindset with a drive to solve problems and optimize workflows.
Bachelor’s degree in Business, Operations, or a related field is preferred.
What We Offer
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits
Opportunities for professional development and growth
A collaborative and innovation-driven work environment
Ready to lead, innovate, and make a difference? Apply now to join our growing team!
Job Type: Full-tim

Please refer the Job description for details