Customer Service Supervisor-International at Cencora

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transportation Industry Knowledge, Japanese Import Regulations, Communication Skills, Team Management, Problem Solving, Training and Development, Performance Evaluation, Attention to Detail, Interpersonal Skills, Self-Motivation, Flexibility, Initiative, Client Satisfaction Management, Standard Operating Procedures, Health and Safety Awareness

Industry

Hospitals and Health Care

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. Key accountabilities include to: Process client bookings over the phone, ensuring all relevant information is collected and entered into Transport Management System in a timely and accurate manner. Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided. Ensure that all shipments are followed through, from Job creation in Transport Management System to their Billing after delivery. Update and maintain the World Courier Japan Price list if necessary. Manage and maintain a high level of client Satisfaction. Responsiblities: Customer Service Responsibility for the daily running of the Customer Service inbound team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilized correctly and to the maximum, to ensure that calls and customers are being dealt with appropriately. To ensure that all customers receive the highest level of customer service and that departmental standards remain high. Observe and evaluate the team’s performance and offer assistance/ support to All Customer Service staff and Team leaders. Ensure all members of staff are up to date and fully trained on all new guidelines/Standard Operating Procedures and technological changes. Conduct regular Customer Service meetings to discuss the general running of the department. Identify areas where change may be required and implement the change if appropriate. Responsible for recruitment and training of all new Personnel to the department. Ensure that regular individual Feedback sessions are carried out to evaluate performance of all Team members. Hold regular meetings with Customer Service Team to ensure continued staff development. Conduct and document annual Appraisals with all staff. Workplace Health and Safety Actively promote a culture that values a safe and healthy workplace. Take reasonable care of, and cooperate with actions taken to protect: The health and safety of both themselves and others. Report all accidents, incidents and hazards to their Manager as soon as is practicable. . Knowledge & Skills: Working knowledge of the Transportation industry and especially of the Japanese Import regulation and processes. Able to follow procedures & instructions. Able to take on projects at the request of management. Able to provide relevant information on request. Good communication skills – verbally & written, in both English and Japanese. Strong proficiency in Keigo. Personal Attributes and Disposition: Ability to work as part of a team and independently. Have excellent interpersonal skills. Self motivated. Remains Calm under pressure. Flexible attitude – for working shifts and last minute coverage. High attention to detail. Uses own initiative. Able to prioritise workload. Friendly & polite. Dependable, reliable and trustworthy. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier K.K. Japan Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com

Responsibilities

The Customer Service Supervisor is responsible for providing superior client experiences and managing the daily operations of the Customer Service inbound team. This includes processing client bookings, resolving issues, and ensuring high levels of client satisfaction.