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Customer Service Supervisor at J&T Cargo

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Shipping, Interpersonal Skills, Communication Skills, Organizational Skills, Time Management, Problem-Solving, Leadership, Empathy, Data-Driven Decision Making, Team Management, Customer Relationship Management, Compliance, Reporting

Industry

Freight and Package Transportation

Description

Requirements : At least 3 years of experience in Customer Service, especially in Logistics and Shipping. Excellent interpersonal and communication skills, with a positive attitude. Strong ability to organizational and time-management skills, and able to manage multiple tasks simultaneously. Proficient in Microsoft Office (Word, Excel, PowerPoint) and Familiar with Google Workspace. Essential Skills : Problem-Solving : Ability to handle difficult situations and find solutions to customer complaints. Leadership : Strong team management and motivational skills. Empathy : Understanding customers needs and ensuring they feel heard and valued. Data-Driven Decision Making : Use of metrics and KPIs to monitor service levels and make improvements. Placement : Jakarta Utara Job Activity : 1. Team Supervision & Coordination Lead, supervise, and mentor the import customer service team to achieve operational KPIs. Assign workloads, monitor team performance, and provide guidance to ensure service quality. Conduct regular team meetings to share updates, improvements, and issue resolutions. 2. Customer Relationship Management Handle inquiries and escalations from key customers regarding import shipments. Build and maintain strong relationships with clients by providing timely and accurate updates. Ensure consistent customer satisfaction by delivering professional and responsive service. 3. Compliance & Reporting Ensure all import activities comply with local customs regulations and company SOPs. Monitor KPI metrics (on-time delivery, documentation accuracy, service level, etc.). Prepare weekly/monthly operational reports for management.

Responsibilities

The Customer Service Supervisor will lead and mentor the import customer service team to achieve operational KPIs while handling inquiries and escalations from key customers. They will also ensure compliance with local customs regulations and prepare operational reports for management.