Customer Service Supervisor at JBT Corporation

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Scheduling, Workload Distribution, Sales Budgeting, Performance Goals, Hiring, Performance Reviews, Coaching, Salary Planning, Customer Satisfaction, Inventory Management, Microsoft Excel, ERP Systems, Mechanical Knowledge, Data Analysis

Industry

Machinery Manufacturing

Description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. As our Customer Service Supervisor– you will report to the Senior Manager Parts Segment. Oversee and schedule aftermarket customer service team. Provide leadership and daily management of customer service Representatives and distribution of workload. Create and meet sales budgets and performance goals for the department. Participate in hiring, terminations, performance reviews, coaching, and salary planning of team Ensure customer satisfaction in spare parts and product support to include customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction Maintain monthly Inbound/Backlog for Department Maintain a record of all red flag issues and coordinate activities with production, customers, vendors or suppliers until the issue is resolved Oversee issuance of credit memos' and RMA's (Return Material Authorization) while working with the customer service team to minimize customer returns Provide back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information Work directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory Provide regular analysis of the parts business using information from the CS SF dashboard Provide input for Monthly Report to include: bowlers, departmental report, inbound/backlog, performance. Prepare other analysis and reports Create training aids for customers and fellow employees Create documentation to share information with fellow employees Manage customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress Coach, counsels and trains team members to improve skill, productivity, safety, quality and processes Create and meet sales budgets, departmental budget, and performance goals for the department Maintain profit margins and minimize costs Manage to established budget and help correct variances Requirements for the role (5) years industry experience Experience leading or supervising others and coordinating projects High School diploma required College Degree in business preferred Knowledge of food processing equipment/products, services and industry standards Knowledge of Lean manufacturing processes. Knowledge of inventory management and stock level adjustment Required: Advanced proficiency in Microsoft Excel. Must have experience using Excel to analyze data and create reports and ability to use Excel functions such as Pivot Tables, VLOOKUP, INDEX/MATCH, SUMIF, COUNTIF] Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA's, financial reporting and information retrieval Mechanical knowledge to troubleshoot application-related issues You must be authorized to work in the US without sponsorship now or in the future. Travel & Location This position is onsite 25% Travel (trade shows, customer sites, other business sites) #LI-KF1 #LI-Onsite We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

Responsibilities

This role involves overseeing and scheduling the aftermarket customer service team, providing daily leadership, and managing the distribution of workload to ensure customer satisfaction regarding spare parts and product support. The supervisor will also be responsible for creating and meeting sales budgets and departmental performance goals while managing costs and profit margins.