JOB SUMMARY:

We’re looking for a strong, hands on leader to oversee our customer service team and drive operational excellence. The Customer Service Leader will guide, motivate, and develop team members while ensuring exceptional service, accurate order processing, and efficient workflow. The successful candidate will lead by example, make confident decisions, and foster a culture of accountability, collaboration, and continuous improvement.

Key Responsibilities

• Provide clear direction, set performance expectations, and inspire the customer service team to excel.
• Organize, delegate, and monitor daily tasks to maintain accuracy, efficiency, and compliance.
• Recruit, onboard, train, and mentor new staff; deliver regular coaching and professional development.
• Hold team members accountable for quality, timeliness, and adherence to company standards.
• Conduct team meetings, performance reviews, and deliver constructive feedback.
• Manage high volumes of customer calls, emails, and faxes with speed and professionalism.
• Accurately process orders, returns, and quotations in a timely manner.
• Provide product/service information, recommend alternatives, and resolve issues effectively.
• Identify customer parts from samples and prepare detailed, accurate quotes.
• Collaborate closely with the Outside Sales team on quotes, follow-ups, and special projects.
• Build strong relationships with other departments to ensure seamless customer service.
• Continuously seek ways to improve processes, customer satisfaction, and team engagement

• Provide clear direction, set performance expectations, and inspire the customer service team to excel.
• Organize, delegate, and monitor daily tasks to maintain accuracy, efficiency, and compliance.
• Recruit, onboard, train, and mentor new staff; deliver regular coaching and professional development.
• Hold team members accountable for quality, timeliness, and adherence to company standards.
• Conduct team meetings, performance reviews, and deliver constructive feedback.
• Manage high volumes of customer calls, emails, and faxes with speed and professionalism.
• Accurately process orders, returns, and quotations in a timely manner.
• Provide product/service information, recommend alternatives, and resolve issues effectively.
• Identify customer parts from samples and prepare detailed, accurate quotes.
• Collaborate closely with the Outside Sales team on quotes, follow-ups, and special projects.
• Build strong relationships with other departments to ensure seamless customer service.
• Continuously seek ways to improve processes, customer satisfaction, and team engagemen