Customer Service Supervisor at MiniMed

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, People Management, Coaching, Performance Management, Talent Development, Inventory Management, Forecasting, EDI, Order Interpretation, Credit Management, Quality Assurance, Process Execution, Work Scheduling, Prioritizing, Resource Allocation

Industry

Description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world. About the Role A Day in the Life Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes. This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care. #BetterDaysStartNow Responsibilities may include the following and other duties may be assigned. Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff. May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders. May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments. May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals. DIFFERENTIATING FACTORS Autonomy: Supervises team members providing tactical and / or technical supervision. Spends a portion of time performing individual tasks. Receives assignments in task-oriented terms and delivers results according to established procedures. Organizational Impact: Plans operational objectives for a team of support personnel, typically within (1) department. Decisions impact team schedules or the allocation of time or material resources. Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff). Innovation and Complexity: Makes adjustments or recommends enhancements in systems and day-to-day department processes. Problems and issues faced are generally defined, and may require understanding of broader sets of issues. Communication and Influence: Communicates with internal and external customers and vendors. Shares and exchanges relevant information to reach solutions. Typically presenting information and exchanging information. Leadership and Talent Management: Supervises a team consisting of employees in the Support career stream only, such as production, technician, or clerical individual contributors A first level supervisor. Provides day-to-day work direction for team, focused on maintaining steady workflow, resource allocation and productivity. Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports. Required Knowledge and Experience: Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Requires broad job knowledge of technical or operational practices within assigned discipline. Requires a high school/General Education Diploma (GED) with 5 years of experience or Associates degree with 3 years of experience or Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 1 year of Customer Service Supervisory experience OR 3 years of Customer Service experience. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation MiniMed offers a competitive salary and flexible benefits package At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. About MiniMed We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes. At MiniMed, we make products that help people with diabetes live more fully, more freely, and with greater confidence. We’ve been delivering groundbreaking advancements in technology for over four decades. Diabetes care is personal for us. Many of our employees have a personal connection to diabetes, whether they're living with it themselves or through family members and friends. We show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by putting diabetes in the backseat and empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. Fresh faces and new viewpoints help create our cutting-edge solutions and define the next generation of breakthroughs in care. It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here. For updates on job applications, please go to the candidate login page and sign in to check your application status.

Responsibilities

This role involves representing the company to customers, handling product inquiries, managing orders, tracing shipments, and potentially managing customer inventories using EDI and forecasting systems. A key function is people management, including mentoring, coaching staff, defining performance goals, conducting reviews, and ensuring team achievement of departmental objectives.