JOB SUMMARY

We are seeking a dedicated and experienced Customer Service & Fuel Sales Supervisor to lead our customer service and fuel sales team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional service. This role involves overseeing daily fuel sales operations, ensuring customer satisfaction, and fostering a positive work environment. The Customer Service Supervisor will play a crucial role in training staff, checking sales orders, and implementing effective strategies to enhance service quality.

EXPERIENCE

• Proven experience in a supervisory or management role within a customer service and sales environment.
• Strong communication skills in English
• Demonstrated ability to lead a team effectively, with excellent interpersonal skills.
• Solid analytical skills to assess performance data and implement improvements.
• Experience in training and mentoring staff is an advantage.
• A customer-centric approach with a commitment to delivering outstanding service. If you are passionate about leading teams and enhancing customer experiences, we encourage you to apply for this exciting opportunity.
• Experience in downstream fuel sector would be beneficial
  Job Type: Full-time
  Pay: £26,200.00-£28,200.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Any experience in liquid fuels ?
• Any experience in fuel sales software

Experience:

• Phone etiquette: 1 year (preferred)
• Sales: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Supervise and support the customer service & sales team to ensure high standards of service delivery.
• Develop training programmes for new hires and ongoing development for existing staff.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Foster effective communication within the team and with other departments.
• Handle escalated customer inquiries and resolve complex issues efficiently.
• Maintain up-to-date knowledge of products, services, and company policies.
• Promote a culture of teamwork, motivation, and continuous improvement.