Customer Service Supervisor at National Credit Recovery Inc

, KwaZulu-Natal, South Africa -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Communication Skills, Multitasking, CRM Systems, Time Management, Adaptability, Team Management, Record Keeping, Technical Troubleshooting, Client Relations, Training, Professionalism, Patience, Cool Under Pressure

Industry

Outsourcing and Offshoring Consulting

Description

CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions. Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex. Your Mission We're seeking a highly motivated Customer Support Supervisor with a financial background to join our dynamic team. This role will be the first point of contact for our customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment. Core Responsibilities (include, but not limited too) * As the primary point of contact for our clients and the Customer Support Specialist. * Quickly identify hardware, operating system, and networking issues during client interactions. * Help update the knowledge base by identifying and reporting issues. * Resolve client problems in a professional manner, escalating issues as required. * Manage and train new Customer Support Specialists. * Maintain customer records by updating account information in the database. * Contribute to team effort by accomplishing related results as needed. Requirements and Skills What do you need to bring to the table? Here's what we're looking for: * Proven experience as Financial Customer Support Supervisor - 5 + years in the role. * Flexibility to work rotating 8-hour shifts, including evening and weekends. * Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date. * Customer orientation and the ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and agents and still keep your cool. * Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment. * Strong verbal and written communication skills and problem-solving skills. * Patient and cool under pressure. Location : Durban

Responsibilities

The Customer Service Supervisor will be the primary point of contact for clients, ensuring they receive excellent service and support. Responsibilities include identifying and resolving client issues, managing customer support specialists, and maintaining customer records.