Wellfleet, a Berkshire Hathaway company, delivers customer-centric accident and health insurance, with quality service and uncompromising ethics. Wellfleet works to protect people against risk throughout every stage of life – from grade school to college to the workplace.
Founded in 1993 as Consolidated Health Plans (CHP), Wellfleet, headquartered in Springfield, Mass., is one of the nation’s leading providers of health and accident insurance products to the higher education market.
The Customer Service Supervisor provides supervision and support to the Customer Service department for health and accident lines of business for our West Coast business. The Customer Service Supervisor will provide high quality customer service while demonstrating a sense of urgency to meet customer needs. This role has several major areas of responsibility: supervision and development of Customer Service staff; monitoring daily and monthly call center performance and metrics; evaluating, delivering, and maintaining department training; resolution of complex and escalated customer interactions; and monitoring quality within the department both at the individual and department level. This position is also responsible for monitoring departmental compliance with performance guarantees, quality improvement standards, and any applicable regulatory requirements. The level of supervision performed in each of these areas has a direct effect on the quality of customer service provided to our customers.
In this role, you will…

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