Customer Service Supervisor at Palmpay Limited

Kampala, Central Region, Uganda -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

0.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Building, Performance Management, Training, Complaint Resolution, Policy Development, Documentation, Communication, Organizational Skills, Cashier Management, Problem Solving, Collaboration, Fintech Knowledge, Staff Management, Customer Flow Management, Returns Management

Industry

Financial Services

Description

Palmpay is a Pan-African fintech company currently operating in Ghana, Nigeria,Tanzania and expanding to other markets in Uganda. We are reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online. We are seeking for a proactive and results-driven Customer Service Supervisor will be responsible to build a strong team and shape staff behaviors to accomplish desired results, will play a collaborative role in growing and implementing standards and processes and maintain documentation such as correspondence and operational records and communicate promotional offers to customers. Key Responsibilities Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Managing cashier coverage and customer flow to ensure proficient customer service. Monitoring and authenticating returns, exchanges and voids. Investigating and solving customer service complaints. Assisting with the development and implementation of service policies and explaining these to staff and customers. Maintaining documentation pertaining to customer service department activities. Performing additional duties where needed. Required Qualifications Bachelor’s degree in Business Administration, Marketing, Public Relations, Sales or related field. 3-5 years of work experience in fintech or banking industry. Proficient knowledge of customer service and standard office practices and procedures. Outstanding communication skills, both written and verbal. Strong people skills. Outstanding organizational skills. Must be Ugandan citizen.

Responsibilities

The Customer Service Supervisor will oversee customer service staff activities, providing regular performance feedback and strategizing daily operations. They will also assist in training staff and managing customer service policies and documentation.