Customer Service Supervisor (Placement: Clubhouse-Padel) at BIOTA Smart Home

Sorong, Southwest Papua, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Team Development, Operational Excellence, Communication, Problem-Solving, Training, Event Organization, Community Engagement, Feedback, Service Improvement, Performance Metrics, Recreational Environment, Sports Interest, Technology Proficiency

Industry

Computers and Electronics Manufacturing

Description

Position Overview We are seeking a dynamic Customer Service Supervisor to oversee our Clubhouse-Padel location in Jakarta. This role is perfect for a passionate individual who thrives in a community-focused environment. You will lead a team devoted to ensuring that every interaction is positive and impactful for our members. Your leadership will foster a culture of exceptional service within our Clubhouse. Key Responsibilities Supervise daily operations of customer service at the Clubhouse, providing guidance to staff and ensuring seamless service delivery. Train and develop team members on customer service best practices and the features of our Clubhouse offerings. Oversee the implementation of policies and procedures specific to the Clubhouse experience, enhancing member satisfaction. Address customer complaints and inquiries with professionalism and efficiency, escalating issues as necessary. Monitor performance metrics and generate reports to assess team efficiency and customer satisfaction. Collaborate with management to organize events and activities that engage members and promote community involvement. Act as a liaison between customers and internal teams, providing feedback and suggestions for service improvement. Minimum 4+ years of experience in customer service, with at least 2+ years in a supervisory role. Experience in a recreational or community-focused environment is a plus. Bachelor's degree in Business, Hospitality, or a related field is preferred. Strong leadership skills with a focus on team development and operational excellence. Exceptional communication skills, able to connect with diverse clientele. Proficient problem-solving skills to address customer inquiries effectively. Comfortable using customer service software and technology. A genuine interest in sports, community engagement, and smart home technology is an advantage. Join Us As a Customer Service Supervisor at BIOTA Smart Home, you will have the chance to make a difference in our members' experiences at the Clubhouse-Padel. If you have a passion for community building and excellent customer service, we invite you to apply and become part of our vibrant team!

Responsibilities

Supervise daily operations of customer service at the Clubhouse, ensuring seamless service delivery. Train and develop team members while addressing customer complaints and monitoring performance metrics.