POSITION OVERVIEW

The Customer Service Supervisor (PlayZone) ensures the efficient operation of the PlayZone indoor play structure, ensuring a safe, enjoyable, and customer-focused environment. This role involves delivering exceptional customer service to clients, providing effective leadership and support to the staff team, managing administrative responsibilities, and ensuring full compliance with operational procedures and safety standards. The successful candidate must possess exceptional communication skills and a dynamic and engaging approach to leadership.

REQUIREMENTS

• First-Aid/CPR (or willing to obtain).
• Criminal Record Check

• Provide exceptional customer to service to all guests. This includes greeting customers upon arrival, interacting with parents/guardians/participants, and ensuring that all policies and procedures are being followed.
• Function as the lead cashier, ensuring that all transactions (including end of shift ‘cash outs’) are completed according to expectation.
• Oversee the successful execution of group bookings, private rentals, and birthday parties to ensure they meet and exceed established standards.
• Oversee food and beverage orders for customers.
• Ensure that all participants/guardians sign a digital waiver form and that the corresponding numeric bracelets are distributed accordingly.
• Complete daily administrative tasks, including Communications Binder, Daily Maintenance Binder, and daily/weekly/monthly checklists.
• Process cash transactions using a POS system.
• Promote a culture of accountability.
• Ensure that cleanliness and sanitization standards are consistently maintained.
• Support the development of a culture that remains focused on service excellence.
• Provide onboarding, training, and coaching to team members.
• Other duties, as assigned.