The Customer Care Supervisor plays a pivotal role in nurturing an exceptional team dedicated to delivering unparalleled customer service. This role involves inspiring our team to surpass departmental goals while fostering a culture of positivity and collaboration. We are seeking a Supervisor who embodies leadership through exemplary conduct, showcasing the utmost dedication to quality service, commitment, and courtesy, both within our workplace and in interactions with customers.

QUALIFICATIONS AND EDUCATION

• A bachelor’s degree from a four-year college or university is preferred.
• Previous experience in a leadership role within customer service is preferred.
• Demonstrated ability to thrive in a dynamic, fast-paced setting and adept at multitasking.
• Possesses strong critical thinking abilities and adept problem-solving skills.
• Proficiency in computer usage and software applications, notably Microsoft Word and Excel, is essential.
• Must acquire and uphold a Property and Casualty license.

• Cultivates a nurturing, team-centric atmosphere where collaboration thrives.
• Provides unwavering support, comprehensive training, and ongoing development opportunities for Team Leads and team members, ensuring their path to success.
• Empowers associates through guidance, training, and continuous monitoring to enhance the customer journey.
• Ability to drive results by providing targeted coaching and timely, constructive feedback to individuals and teams, fostering continuous improvement and maximizing performance to meet key business objectives.
• Ability to effectively communicate changes, fostering adaptability within the team.
• Consistently conducts thorough reviews of calls and transactions, delivering feedback promptly to enhance performance, as well as constructive observation sessions and timely feedback, fostering growth and improvement.
• Demonstrates on-the-floor support by acknowledging achievements, addressing queries, and handling escalated situations with care.
• Enhances team efficiency, adaptability, and expertise to meet evolving business and customer demands.
• Actively participates in departmental training sessions and meetings, staying abreast of policy and procedural updates.
• Ensures seamless administrative operations, including attendance management and approvals.
• Proactively identifies trends, shares insights, and contributes innovative ideas.
• Nurtures collaborative relationships across various departments to achieve collective business objectives.
• Flexibility is key, as this role entails occasional evening shifts during the week and rotating Saturdays.