Customer Service Supervisor - PN 20065854 - Dayton at Ohio Department of Administrative Services

Fairborn, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interviewing, Professionalism, Developing Others, Performance Management, Problem Solving, Verbal Communication, Written Communication, Records Management, Policy Implementation, Staff Training, Reporting, Personnel Management

Industry

Government Administration

Description

Under general direction, supervises & directs customer service assistants, Administrative Professional 1’s & clerical staff activity in the Dayton District Office; develops & implements policies & procedures to respond to complaints and/or requests for information from legislative offices, employers, injured workers, attorneys, representatives; assists with inquiries, requests for corrected orders, and handles sensitive matters. Make recommendations to the Program Administrator regarding policy & procedures changes to assure the efficient processing of claims. Monitors production needs & assigns personnel to complete priority work & timeframe sensitive issues such as scanning, action items, action documents & fax queues & the shipment of documents. Interviews & selects applicants, completes performance evaluations, issues discipline & approves /disapproves requests for leave & time sheets. Trains new personnel in agency policies & procedures; conducts staff meeting to discuss objectives related to customer service & clerical duties. Participates in all management training & seminars; represents agency at meetings regarding customer service & clerical issues; serves as liaison with Human Resources Prepares weekly & monthly reports; responsible for records management coordination; analyzes daily, weekly & monthly Information Technology reports. See the attached position description for more details regarding this position. 12 mos. trg. or 12 mos. exp. as ombudsman in governmental agency or private sector. -Or 12 mos. exp. as Customer Service Assistant 3, 64433, for assigned agency. -Or equivalent of Minimum Class Qualifications for Employment noted above. Job Skills: Customer Service Technical Skills: Customer Service, Interviewing, Professional Professional Skills: Developing Others, Performance Management, Problem Solving, Verbal Communication, Written Communication

Responsibilities

Supervises and directs customer service and clerical staff at the Dayton District Office while managing daily operations and policy implementation. Responsible for personnel management, including training, performance evaluations, and assigning priority tasks to ensure efficient claims processing.