WHO WE ARE

At RSVLTS, we’re not just building the most fun apparel brand on the planet — we’re building a team that puts people first. From fans who live in our gear to the customers who write in with questions, every interaction matters. That’s where you come in.

POSITION OVERVIEW

We’re looking for a Customer Service Supervisor who’s passionate about creating the best customer experience in the world. This role is the frontline of RSVLTS — answering inquiries, processing requests, problem-solving, and leading the charge on building and supporting a world-class customer service team.

• Oversee and respond to all customer requests in a timely, thoughtful manner.
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  Problem-solve complex e-commerce issues with creativity and patience.
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  Process returns and exchanges efficiently, ensuring a smooth customer journey.
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  Manage and develop an in-house Customer Service Representative team.
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  Support customer retention and loyalty initiatives.
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  Jump in on special projects and ad-hoc requests that keep RSVLTS moving forward.
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  Perform other related duties as needed — because in a startup, no two days are ever the same.