The Role
Position Title: Customer Service Supervisor Employment Type: Full Time Salary: up to 10K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A prominent healthcare facility in Dubai, specializing in dentistry, dermatology, and aesthetic treatments. Job Description: - Ensure team greet and welcome all patients and visitors in a warm, courteous, and professional manner. - Coordinate with patients via phone and automated bot for appointment confirmations - Promote ongoing offers, new treatments, or packages to suitable patients. - Ensure patient questions or concerns are addressed promptly during follow-ups.

Requirements

• Open to Arabic nationals, Female, up to 35 years old and below - Bachelor’s degree in Business Administration, Hospitality, Healthcare Management, or a related field. - Minimum of 3 years of experience in a supervisory customer service or front desk role, preferably in healthcare or hospitality with excellent communication skills in English - Familiarity with CRM systems, call tracking software, and healthcare appointment platforms (e.g., Bestosys).

About the company
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa

Please refer the Job description for details