JOB SUMMARY

The Customer Service Supervisor will oversee MINNCOR’s customer service, front office, and retail operations. The supervisor will also serve as Seating Product Specialist and Retail Store Manager. The supervisor will manage the customer-facing processes of our Enterprise Resource Planning (ERP) system. The supervisor will lead and inspire customer service staff and manage office administration, ensuring efficient operations, maximizing customer satisfaction, and preparing and administering MINNCOR’s administrative budget. The supervisor will demonstrate servant leadership.

MINIMUM QUALIFICATIONS

To be qualified for and considered for this position, applicants must meet all the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.
Five (5) of experience working in an office setting in a customer service role answering customer questions and working with the public and one (1) year of supervisory or two (2) years lead worker experience to direct staff and meet program objectives exemplifying the knowledge, skills, and abilities to effectively hire, lead, motivate, develop, foster teamwork, assign work, evaluate, discipline, reward, train, or manage direct reports.

Applicants that meet all the above minimum qualification will be further evaluated on the following:

• Knowledge of program management, coordination, and execution sufficient to achieve program goals and objectives.
• Skill in establishing and maintaining effective working relationships with employees, communicating effectively between a diverse set of internal stakeholders.
• Ability to lead staff sufficient to meet established timetables, quality standards and achieve high-quality performance.
• The ability to celebrate diversity and a strong commitment to a respectful and inclusive work environment.

PREFERRED QUALIFICATIONS

The following qualifications are strongly desired of applicants seeking consideration for this position:

• Three (3) or more years of supervisory experience that includes directing and assigning work, managing and measuring performance, and managing complex/difficult customer situations by effectively analyzing and prioritizing work.
• Knowledge of MINNCOR’s operations, products, and financial systems.
• Experience with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, specifically Epicor Kinetics.
• Experience performing continuous improvement projects.
• Experience in interpreting contracts, statutes, state and/or government policies and procedures, rules, regulations, rulings, etc.

PHYSICAL REQUIREMENTS

The selected finalist is required to review and sign a Physical Demands Analysis (PDA) for this position. For a copy of the PDA, please email Teresa Moen at teresa.moen@state.mn.us

ADDITIONAL REQUIREMENTS

The selection process may include screening the top candidate(s) on their criminal history, predatory offender registration, offender associations and/or other applicable background information in accordance with Department of Corrections’ policy. Top candidate(s) must pass a criminal history check which includes successful completion of all sentencing and/or restitution requirements of law enforcement jurisdictions, including probation.
Employment history/reference checks, including incidents of sexual harassment, will also be conducted on the top candidate(s) in accordance with Department of Corrections’ policy. This may include a review of job performance and discipline records.
New employees will be fingerprinted within the first 30 days of employment.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.