THE UNIVERSITY OF EAST LONDON

If you are seeking a career that combines innovative education with a passion for crafting positive change, look no further than the University of East London. Founded in 1898 to meet the skills needs of the 2nd industrial revolution, we’re now in Year 5 of our ground-breaking 10-year Vision 2028 strategic plan, orchestrated by our Vice-Chancellor and President, Professor Amanda Broderick. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future. But we can’t achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us shape the future. As part of our team, you’ll have the opportunity to work with a diverse range of people who share your passion for generating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo. If you’re ready to join a team that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.

ABOUT US

The Estates and Facilities Directorate at the University of East London (UEL) plays a critical role in supporting the university’s strategic objectives by delivering a range of essential services. These include strategic estate planning, campus facilities management and maintenance, security, sustainability initiatives, print services, capital investment, and space management. The directorate ensures that UEL’s physical infrastructure supports both the academic and operational needs of the university, maintaining a safe, functional, and sustainable environment across all campuses.
The Estates and Facilities team works closely with key Delivery Partners and professional services within UEL, including HR, Procurement, Finance, Strategic Development & Delivery, IT, and Health & Safety. This collaborative approach ensures that all estate-related services are aligned with the university’s wider goals, enabling effective decision-making and the running of the estate. Together, these partnerships support the ongoing enhancement of UEL’s estate, helping to provide a fit for the future environment for students, staff, and visitors.

FURTHER DETAILS

Job Description & Person Specification

• Deliver and promote a culture of exceptional customer service, acting as a role model and championing improvements that enhance the experience for all stakeholders.
• Develop and maintain service standards, work instructions, and staff rotas, ensuring these are regularly reviewed and updated.
• Coordinate with internal teams (Maintenance, Security, Sustainability, Timetabling, and Residences) to promptly address issues affecting safety, compliance, energy efficiency, and operational readiness.
• Monitor and manage cleaning standards by directing contractors to urgent tasks, conducting spot checks, and ensuring proper signage is in place.
• Support reporting and communication processes by contributing to monthly compliance reports, highlighting key issues and KPIs, and assisting in review meetings to ensure timely information sharing with relevant teams.