Customer Service Supervisor at Waste Connections

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Training, Scheduling, Performance Evaluations, Discipline, Customer Service, Operational Oversight, Administrative Support, Budgeting, Reporting, Process Improvement, Problem Solving, Analytical Skills, Communication, Team Building

Industry

Environmental Services

Description

Waste Connections is currently looking for a Customer Service Supervisor to join the team in Elkhart The Customer Service Supervisor plays a vital leadership role within our district operations by overseeing the customer service team, driving continuous improvement in service delivery, and ensuring our employees and customers receive exceptional support. This position manages day to day administrative operations, supports the District Manager, and promotes Waste Connections’ commitment to safe, environmentally responsible, and efficient service. Key Responsibilities Leadership & People Management Lead, coach, and develop customer service personnel, including hiring, training, scheduling, performance evaluations, and progressive discipline. Foster a positive, collaborative, and high performance team environment. Allocate work effectively while promoting accountability, productivity, and professional growth. Customer Service & Operational Oversight Manage daily operations of the customer service department, ensuring timely and accurate handling of customer inquiries, service requests, and escalations. Identify and resolve operational issues impacting customer experience or workflow efficiency. Ensure adherence to Waste Connections’ standard operating procedures and safety expectations across the department. Administrative & District Support Provide high level administrative support to the District Manager, including coordinating projects, managing documents, assisting with budgeting/fiscal tasks, and facilitating cross department communication. Oversee day to day office operations such as clerical tasks, records management, and workflow coordination. Reporting, Planning & Program Coordination Assist with developing, improving, and implementing reporting tools and departmental metrics. Coordinate training programs, workshops, meetings, travel, and special events. Support planning and execution of operational projects and district initiatives. Systems & Process Improvement Develop proficiency in Waste Connections’ proprietary operational systems and ensure team adoption and compliance. Recommend and support process improvements that enhance efficiency, accuracy, and customer satisfaction. Perform additional duties and responsibilities as assigned. Required Qualifications Bachelor’s degree preferred; equivalent experience considered. Minimum 3 years of management experience, preferably within a call center or customer service environment. Strong proficiency with Microsoft Word and Excel. Demonstrated ability to supervise, train, and develop employees; effectively organize, prioritize, and schedule workloads. Skilled in organizing and coordinating administrative operations and projects. Working knowledge of basic accounting procedures, budgeting, and reporting. Excellent written and verbal communication skills. Strong problem solving, analytical, and data gathering skills. Understanding of management principles, inventory control, supplies/equipment coordination, and office operations. Ability to build and maintain a cooperative and positive work environment. What We Offer Waste Connections provides excellent family focused benefits, including: Medical, dental, and vision coverage Flexible spending accounts Long term disability and life insurance 401(k) retirement plan Extensive opportunities to “Connect with Your Future” through career growth, training, and advancement Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status. Waste Connections is an integrated solid waste services company that provides solid waste collection, transfer, disposal and recycling services in mostly exclusive and secondary markets. Our goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees. OUR PEOPLE MEAN EVERYTHING TO US Waste Connections is always working to protect the health of the communities we serve, and we are grateful for the hard work and dedication that you bring to your job every day. Working here means you are a safety-minded individual who is making important contributions on a daily basis that will make a positive impact on those around you. We appreciate that you are a person of integrity who takes pride in the work you do. Our Opportunities BUILD TALENT FROM WITHIN People who want to gain valuable professional experience will find that Waste Connections is a fantastic place to work. You’ll enjoy the opportunity for beneficial training and professional development opportunities that can help enhance your skills and lead the way to a more promising future. LET’S REALIZE YOUR GOALS TOGETHER Bring your passion to succeed and you’ll quickly discover that great opportunities are all around you. At Waste Connections, you’ll thrive if you are friendly, dedicated, and prefer a work hard/play hard culture that is focused on maintaining our reputation as the premier waste services company in the markets we serve. Bring your passion to succeed and you’ll quickly discover that great opportunities and people are all around you. We operate a highly decentralized structure, so we look for energetic individuals who can demonstrate individual initiative and creativity and prefer a work hard/play hard team environment and culture. At Waste Connections, diversity and inclusion are essential to our success. We hire and empower great, capable people from a wide variety of backgrounds and lead with our values. For more than 20 years, we have maintained a culture of safety, integrity and service to build a great place to work. Our culture is built on taking care of each other and the communities we serve.

Responsibilities

The Customer Service Supervisor will provide vital leadership by overseeing the customer service team, driving continuous improvement in service delivery, and managing day-to-day administrative operations. Key duties include leading and developing personnel, managing daily customer service operations, and providing high-level administrative support to the District Manager.