ABOUT US:

WREN OIL is a dynamic and innovative company specialising in recycling and distribution of high-quality lubricants and fuel oil. We are prominent oil recycling facility renowned for its excellence in engineering innovation and technical proficiency.

ABOUT YOU:

You thrive in a fast-paced environment and excel at managing multiple tasks simultaneously. You’re a problem solver, always looking for ways to improve processes and make things run more smoothly

To succeed in this role, you will need:

• Excellent communication skills (both written and verbal), with the ability to interact with customers, drivers, and internal teams professionally and effectively.
• Strong administrative abilities and proficiency with data entry, spreadsheets, and email management.
• A customer-centric mindset, with a genuine passion for delivering exceptional service and maintaining positive relationships.
• Time management and prioritisation skills, with the ability to meet deadlines while handling multiple tasks.
• Adaptability to shifting priorities and the flexibility to contribute to various departments as needed.
• Previous experience - 2 years in a customer service or administrative role is desirable, ideally in a fast-paced or logistics-related field.

If you’re someone who enjoys a dynamic work environment and is committed to delivering outstanding service, we’d love to hear from you!

KEY RESPONSIBILITIES:

• Work Schedule Management: Ensure all work schedules are met and completed on time, including data entry, responding to email queries, tracking forms, and driver run sheet close-offs.
• Customer Service: Handle customer inquiries via phone and email. This includes booking collections, providing quotes, and resolving any customer queries.
• Internal Support: Assist various internal departments with tasks like coordinating collections, managing customer correspondence, overseeing driver documentation, and maintaining an organized email inbox.
• Paperwork Management: Process and manage paperwork, including dockets and tracking documents, and maintain up-to-date spreadsheets.
• Stakeholder Communication: Ensure accurate and timely communication with key stakeholders—drivers, internal department supervisors, and contractors.
• Administrative Support: Provide ongoing administrative duties and functional support for operational departments and management to ensure smooth day-to-day operations.

To succeed in this role, you will need:

• Excellent communication skills (both written and verbal), with the ability to interact with customers, drivers, and internal teams professionally and effectively.
• Strong administrative abilities and proficiency with data entry, spreadsheets, and email management.
• A customer-centric mindset, with a genuine passion for delivering exceptional service and maintaining positive relationships.
• Time management and prioritisation skills, with the ability to meet deadlines while handling multiple tasks.
• Adaptability to shifting priorities and the flexibility to contribute to various departments as needed.
• Previous experience - 2 years in a customer service or administrative role is desirable, ideally in a fast-paced or logistics-related field