Customer Service Support Advisor at BT

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collaboration, Negotiation, Contract Management, Customer Service, Relationship Building, Requirements Analysis, Customer Relationship Management, Solution Selling, Decision Making, Growth Mindset, Customer Experience, Inclusive Leadership

Industry

Telecommunications

Description

Why this job matters The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.What you’ll be doing 1. Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.2. Performs technical reviews of documentation, administration procedure and filing processes with some supervision.3. Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.4. Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.5. Refers any issues outside of procedures to a more senior sales advisory professional.The skills you’ll need CollaborationNegotiationContract ManagementCustomer ServiceRelationship BuildingRequirements AnalysisCustomer Relationship ManagementSolution SellingDecision MakingGrowth MindsetCustomer ExperienceInclusive LeadershipOur leadership standards Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.

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Responsibilities

The Customer Service Support Advisor assists in expanding the existing customer base and performs technical reviews of documentation and procedures. They also help create custom reporting and metrics while referring complex issues to senior professionals.