Customer Service Support at BruntWork

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Communication Skills, Problem Solving, Time Management, Computer Skills, Teamwork, Adaptability, Multi-tasking, Complaint Resolution, Technology Embracement, Customer Focus, Persuasion, Account Management, Process Improvement

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule will depend on the client must be available Monday - Sunday; 8-5, 9-6, 11-8 EST As a Customer Care Specialist, you have a consumer-first mentality. You love helping customers resolve issues in such a way they become advocates for the car washes. You embrace technology as an enabler to provide real-time, unmatched service to our car wash customers. You have a strong team-member mindset for sharing information across the organization to implement efficient customer care service and issue resolution. Responsibilities Open and maintain customer accounts by recording account information, and ensuring the customer understands the benefits of their memberships Manage incoming emails, web chats, tickets and phone calls; provide clear communication back to the customer, sites manager or internal support team, as needed Handle complaints, identify and assess customers’ needs, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution to achieve customer satisfaction Greet customers warmly, and resolve complaints via phone, email, mail, or social media in a kind manner, go the extra mile for the customer Process cancelations, upgrades, downgrades, refunds and chargebacks in a timely manner Persuade customer to reconsider cancellation and inform customers of deals and promotions Actively participate in enhancing the Customer Care processes and procedures Requirements 1-2 years customer support experience, ideally in the car wash industry 1+ year of customer service or call center experience (phone-based support preferred) Strong phone contact handling skills and active listening Strong computer skills with the ability to learn new programs quickly Customer focus and ability to adapt/respond to different types of customers using various communication methods Excellent communication and presentation skills both externally and internally Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Independent Contractor Perks With HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_27773_JOB

Responsibilities

The Customer Care Specialist will manage customer accounts and handle incoming communications to resolve issues. They will also process cancellations, upgrades, and refunds while ensuring customer satisfaction.