We’re looking for an organised and friendly person to help with running our office over the Christmas season. We’re a Christmas tree farm just outside of Haywards Heath, and we need someone who can work at least 5 days a week including some weekends (between the team we need to cover the full week). Our first hires will be working from mid-September, and from then we’ll scale up to a full team from mid-November. The season finishes just before Christmas (unsurprisingly!).
We’re looking for someone who’s comfortable chatting with customers on the phone and over email, with a good standard of written English (spelling/grammar) and who’s handy with basic computer-y stuff like Gmail, Excel, Facebook etc. Usually our customers are pretty cheery, but you’ll also be comfortable with dealing with more difficult customers in a polite and helpful manner.
You’ll be based in an office on the farm, in the company of our friendly team, as well as a menagerie of animals. It’s a fun environment, especially when the customers start arriving for Christmas.
NB - we’re handling all applications via Indeed and email. Please do not call into the office regarding the role.
Key responsibilities:
- Answering general enquiries via phone, live chat, email & social media.
- Helping customers to choose the best type of Christmas tree for them (will be trained).
- Assist with selling over the phone to potential business customers.
- Creating quotations and invoices for business customers.
- Following up unpaid invoices.
- Booking on orders for those who don’t wish to order over the website.
- Booking deliveries with the courier.
- Creating “pick and pack” reports for the barn team so they know what trees are needed (training provided).
- Making changes to orders at the customer’s request (change size of tree, changing delivery date) and arranging payment of difference.
- Answering enquiries for those wishing to visit the farms (opening times etc.).
- Dealing with delivery issues on behalf of customers (chasing up courier, communicating updates etc.)
- Dealing with complaints and deciding on appropriate course of action. Where necessary, arranging replacement trees.
Job Type: Temporary
Contract length: 4 months
Pay: £13.00 per hour

Benefits:

• Casual dress
• On-site parking

Application question(s):

• What experience do you have on the phone? (Please give a detailed answer!)
• Do you have your own means of transport? (The farm is very difficult to access via public transport.)
• This is a temporary/seasonal role in the run up to Christmas - does that suit you?

Work Location: In perso

Please refer the Job description for details