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Customer Service Support I at Turck Inc

Minneapolis, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

18.93

Posted On

03 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Typing, Computer Skills, Detail-oriented, Order Processing, Communication, Problem Solving, Prioritization, EDI

Industry

Automation Machinery Manufacturing

Description

QUALIFICATIONS: This job requires a high school diploma or its equivalent along with 3 years’ experience in an office setting. Must have excellent and accurate typing skills. Must have general computer skills, be detail-oriented and able to work effectively with people at all levels. JOB SUMMARY: Receive and process customer purchase orders, change orders, sample requests, cancellations and other customer service needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: 1. Ensure and provide quality customer service to both internal and external customers. 2. Receive customer purchase orders, change orders, sample requests, and cancellations. Analyze and interpret requirements. Prioritize and prepare orders for system entry. Refer other correspondence to the appropriate personnel. 3. Process purchase orders and sample requests into computer giving priority to expedited orders double-checking for errors. 4. Process change orders, additions and cancellations to existing purchase orders. 5. Suggest substitute or alternate products when necessary. 6. Monitor EDI purchase orders pending review and make appropriate changes and corrections as needed. 7. Work with the Special Pricing department for clarification on quote pricing differences on customer purchase orders. 8. Process new item number requests and follow up as needed. 9. Inform customers on price corrections or changes. 10. Respond to inquiries as the situation demands. 11. Perform other duties as assigned.

Responsibilities

The role involves receiving and processing customer purchase orders, change orders, and sample requests while ensuring high-quality service. Responsibilities also include monitoring EDI orders, coordinating with the pricing department, and maintaining accurate system records.