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Customer Service Support at ICHOR Candidate Experience
Shah Alam, Selangor, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order Entry, Data Entry, Customer Service, MS Excel, MS Office Suite, Problem Solving, Communication Skills, Attention To Detail, Multi-tasking, Order Processing

Industry

Semiconductor Manufacturing

Description
The customer service representative plays an important role with customers and is responsible for entering customer orders accurately and efficiently into a company's order processing system. Verifying customers’ information, ensuring the accuracy of product details and pricing, and ensuring orders are processed in a timely manner. Responding to inquiries from customers or sales representatives, troubleshooting any issues with orders, and providing customer service as needed. Responsibilities: * Contact for Customer Inquiries, orders, and RMA request. * Enter customer orders into database accurately and promptly * Verify order details for accuracy and completeness * Provide order confirmations to customers * Communicate with customers to resolve order discrepancies * Maintain detailed and organized records of orders * Collaborate with internal stakeholder to ensure order fulfillment * Provide exceptional customer service * Perform other administrative tasks as required   Requirements: * Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role * Strong problem solving skills * Proficiency in data entry and management * Proficient in MS Office Suite, particularly MS Excel * Aptitude for understanding a wide array of part numbers and manufacturing processes  * Excellent communication and customer service skills both written and verbal * Strong attention to detail and accuracy * Ability to multi-task in a fast-paced, deadline-driven environment * High school diploma or equivalent
Responsibilities
Responsible for accurately entering customer orders into the processing system and verifying product details and pricing. The role involves responding to customer inquiries, troubleshooting order issues, and collaborating with internal stakeholders for fulfillment.