Customer Service Support - IHC at Baptcare

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Telephone Communication, Account Administration, Schedule Management, Budget Management, Service Coordination, Invoicing, Customer Notes Updating, Problem Solving, Office Administration

Industry

Non-profit Organizations

Description

Customer Service Support * Bundoora * Hybrid 60/40 * Permanent Full Time About us We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre. At Baptcare, our values are deeply rooted in the principles of Wellbeing, Ethics, Co-creating, Accountability, Respect, and Effectiveness. These values guide us in all aspects of our operations and interactions, shaping our corporate culture and driving our success . About the role Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Support at Home services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices. To summarise in short… * Provide internal and external customer service via telephone to our: Support at Home customers & ‘private fee-for-service customers’ * Liaise with Baptcare customers daily to provide admin support for customer ‘care plans’ * Daily administration: updating customer notes + budgets, updating schedules, processing invoices * Month-end reports About you To be successful in this role, you will need the following: * Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving * Experience in Aged Care sector will be highly regarded * Qualification in Office Admin /Support or qualified by relevant experience For You Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders. Further, the successful candidate will receive: · A competitive salary, plus access to the tax benefits of salary packaging and novated leasing. · Access to confidential counselling and support services. · Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members. How to Apply Click 'Apply Now' to submit your application. Only short-listed applicants will be contacted. · Applicants must have the right to work in Australia. · The successful applicant will be required to undergo a National Criminal History check. If you require support with the application process, please contact talent@baptcare.org.au At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.

Responsibilities

The role involves being the first point of contact via telephone for Support at Home services, providing internal and external customer service to clients. Key tasks include carrying out customer account administration such as managing service schedules, budgets, coordinating services, and processing invoices.