Customer Service Support Intern (APAC) at henkel

Makati, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Email communication, Order management, Invoicing, SAP, VBA, Microsoft Office, Word, Excel, PowerPoint, Reporting, Data analysis, Communication skills, Problem solving

Industry

Manufacturing

Description

About this Position Fully integrated, highly networked: As a Henkel Intern, you will gain practical experience and exposure to collaborate with industry experts for an international leader that defines the future of tomorrow’s market. Starting on your very first day, you will be integrated into your team, and you’d find out what it means to work as a full-fledged team member, through daily tasks that support the business and special projects that allow you to add value to your organization. Meanwhile you can rely on continuous support by members of the HR department and your mentor/ supervisor, who is an experienced member of your department. You can make use of this opportunity to utilize your talents, exhibit diversity and professionalism, and ultimately, make a difference. What you´ll do Efficiently manage and respond to customer inquiries via email, ensuring timely and accurate communication Monitor and provide updates on order delivery status to enhance customer satisfaction Generate and print invoice copies with a focus on accuracy and timeliness. Communicate current promotions and deals to customers promptly and accurately Liaise with the warehouse team to resolve any issues and ensure timely order fulfillment Assist with releasing billing blocks and generating necessary reports from SAP, emphasizing accuracy and timeliness Create and distribute weekly Open Order Reports and daily Stock On Hand (SOH) & Goods Receipt (GR) Reports using SAP systems What makes you a good fit Must be an Undergraduate Student currently enrolled in a college/university studying Business Studies/Administration/Management, Finance, or Accountancy related courses Knowledge in MS Office software required (Word, Excel, and PowerPoint); SAP and VBA is highly preferred Proficient in both oral and written English communication skills Must be able to provide a signed Memorandum of Agreement, Endorsement Letter, and Medical Certificate from the college or university Amenable to work on a hybrid set up (work from home and onsite in Ayala Avenue, Makati) and report for at least three hundred (300) on-the-job training hours Some perks of joining Henkel A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years! Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Responsibilities

The intern will manage customer inquiries, monitor order delivery status, and generate invoices to ensure timely communication and fulfillment. Additionally, they will assist with SAP reporting, including Open Order and Stock On Hand reports, while liaising with the warehouse team.